Privacy Statement

Last Updated June 8, 2015

 

Welcome! Canon Financial Services, Inc., a member of the Canon family of companies ("CFS," “we,” “us,” or “our”), is committed to protecting your privacy.  This Privacy Statement describes the information we collect from you online through this or any of the websites, social or mobile pages owned or operated by CFS, whether accessed via computer, mobile device or other technology (“Site”), and how that information will be used.

 

Please read this Privacy Statement carefully, because by using thE SITE, you are acknowledging that you understand and agree to the terms of this Privacy Statement, and consent to the manner in which we may collect, use and disclose the foregoing information. In addition, please review our Terms and Conditions of Use, which governs your use of the Site.

 

 Contents

 

1.         INFORMATION WE COLLECT AND how WE COLLECT IT

2.         How we USE information

3.         WITH WHOM WE SHARE YOUR INFORMATION

4.         HOW WE SAFEUARD YOUR INFORMATION

5.         your cHOICES ABOUT COLLECTION AND USE OF YOUR INFORMATION

6.         THIRD PARTY LINKs

7.         YOUR CALIFORNIA Privacy RIGHTS

8.         DO NOT TRACK SIGNALS

9.         RIGHT TO MODIFY THIS PRIVACY STATEMENT

10.      COMMUNICATING WITH US ABOUT THIS PRIVACY STATEMENT

 

 

 

 

 

 

 

 

 

 


The Site is not targeted to children under 13.  The Site may contain links to the websites of other companies. These websites may collect data independently of CFS. Please be aware that we do not control and are not responsible for the content, privacy policies, or practices of the websites of other companies. You should review the privacy notices of these websites before deciding whether to submit information to them.

1.        Information We Collect and How We Collect It

We collect information in two ways:

1.    when you provide information to us; and

2.    when information is collected automatically

Information you provide to us through the Site

You may choose to give us personal and business information online to allow us to communicate with you, to request information, to create an account on our Site for the purpose of making online payments, accessing copies of our policies and your agreements with us, requesting information, and submitting comments or questions, or to otherwise interact with you.   We may combine this information with information we collect from you offline.

The type of information you may provide us includes:

·         Your Name

·         Your E-mail and Mailing Address

·         Your Telephone and Fax Number

·         Your Username and Password

·         Your Credit Card Number and CCV, Checking Account Number, and Other Billing Information

Information we collect automatically when you visit the Site

We use (place in your browser) cookies or web beacons (see more below) to automatically collect general non-personal information when you visit one of our websites.

The type of information we may collect automatically includes:

·         Internet browser type

·         computer type

·         IP address**

**An IP address is a number that is assigned to your computer by your Internet Service Provider (ISP) so you can access the Internet. Some ISPs assign a new IP address every time you access the Internet while other ISPs assign you the same number every time you access the Internet. In instances when you are assigned the same IP address, it is possible for information about your browsing habits to be associated with your individual personal computer.

·         operating system

·         webpages visited

·         links clicked

·         date and time of visits

This information helps us provide a better website experience by diagnosing problems with our servers, evaluating Site navigation and better understanding the demographics of our Site users so we can provide more relevant functionality and content.

How We Collect Information Automatically?

CFS uses automated technology to collect general non-personal information. Below is some additional detail on how we use cookies and other technologies: 

Cookies. Cookies are data files placed on a device when it is used to visit the Site (“Cookies”).  We may use Cookies to collect and store certain information about you, for security purposes, to facilitate site navigation and to personalize your experience while visiting the Site.  Cookies can remain in your computer for the duration of a browsing session or for a predetermined period of time.  Cookies that remain in your computer for the duration of a browsing session are called "session" cookies.  Cookies that remain in your computer for a predetermined period of time are called "persistent" cookies.

 

If you would prefer not to accept Cookies, most browsers will allow you to:  (i) change your browser settings to notify you when you receive a Cookie, which lets you choose whether or not to accept it; (ii)  disable existing Cookies; or (iii) set your browser to automatically reject any Cookies. 

 

Please be aware that if you disable or reject Cookies, some features and services on our Site may not work properly. 

 

Web Beacons. We may use standard Internet technology, such as web beacons (also called clear GIFs or pixel tags) and other similar technologies, to track your use of our the Site.  We also may include web beacons in e-mail messages to determine whether messages have been opened and acted upon.  The information we obtain in this manner enables us to measure the overall effectiveness of our online content and the services we offer through the Site.

2.            How We Use Information

 

We may store, analyze and otherwise use the information we collect to:

·         Improve the Site;

·         Respond to your questions and requests;

·         Communicate with you about your transactions, and our products and services;

·         Manage your account and provide you with customer support;

·         Communicate with you about your account and other matters, and in our discretion, changes to any CFS policy that may affect you;

·         Enforce this Privacy Statement and the Terms and Conditions of Use, including to protect the rights, property or safety of CFS, its dealers, parent, affiliates, or any other person and the copyright-protected content of the Site;

·         Support the technical functionality of the Site;

·         Process your transactions on the Site; and  

·         As otherwise stated in this Privacy Statement.

 

We may use financial information or payment method information to process payment for products and/or services, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business. By submitting your credit card or banking information and related personal information, you are authorizing us to give that information to our payment processor.

 

3.            With Whom We Share Your Information

 

From time to time, we may share aggregated and/ or anonymous information with our business partners for their own business purposes.  We may also share your personal information with our affiliates and service providers, and in connection with legal proceedings such as in the circumstances below:

 

·         Affiliates

We are part of the Canon family of companies and may share your information with our parent company (Canon U.S.A., Inc.), subsidiaries, and affiliates.

·         Third Parties Providing Services on our Behalf

CFS retains service providers and suppliers to manage or support its business operations, provide professional services, deliver products, services and customer solutions and to assist with marketing and communication initiatives.  These providers include, for example, credit card processors, debt collectors, providers of customer support and live-help, marketing and communications, talent acquisition and employment management services, hosting and IT service providers, email service providers, automated data processors, shipping agents, website management and support services.  We may share your information with these companies to enable them to provide you with services on our behalf, and for the purpose of conducting general business analysis. For example, we may share website usage and marketing information with our marketing partners.

·         Legal proceedings

We may also share your personal information:

·               In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.

·               When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our Site Terms and Conditions of Use or other agreements or policies.

 

·               In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

 

·         With Your Consent

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

4.            How We Safeguard Your Information

 

When you submit information to CFS through the Site, you should be aware that your information is transmitted across multiple computer systems on the Internet.  Although we take steps to protect your information, data security technologies constantly are evolving.  Because no method of transmitting or storing electronic data on the Internet is ever completely secure, we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this Privacy Statement.

 

Please remember not to send your credit card numbers, social security, or any personal passwords through unsecured email under any circumstances.  Also remember not to share your account password, don’t leave your computer unattended, and always log-out when you are done using it.

 

5.            Your Choices About Collection and Use of Your Information

 

CFS gives you access to a broad range of information about your account and your interactions with CFS for the limited purpose of viewing and, in certain cases, updating that information. 

 

You have the right to tell us:

If you no longer wish to receive communications from CFS,please click here to unsubscribe. Your opt-out request will be processed within 10 business days of the day we receive it. If you wish to update your e-mail address in our records, click here to update your information.  You will be given the opportunity in any commercial e-mail that we send to you to opt out of receiving such e-mail messages in the future. Please note that we may send you other types of transactional and relationship e-mail communications, such as service announcements and administrative notices without offering you the opportunity to opt out of receiving them.

We are under no obligation to store your personal information indefinitely and disclaim any liability arising out of, or related to, the destruction of such personal information.  It may not always be possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.

We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6.            Third Party Links

The Site may provide links to applications, products, services, or websites of other companies in the Canon family of companies, as well as third party companies, for your convenience and information. If you access those links, you will leave the Site. CFS does not control those sites or their privacy practices, which may differ from CFS’s practices. We do not endorse or make any representations about third-party sites. The personal data you choose to provide to or that is collected by these parties is not covered by this Privacy Statement. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal information.

We may also provide social media features that enable you to share information with your social networks and to interact with CFS on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites.

7.            Your California Privacy Rights

California Civil Code Section 1798.83 gives California residents the right to request, from a business with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third-parties for direct marketing purposes by such third-party, and the identities of the third-parties with whom the business has shared such information during the immediately preceding year. To request a copy of the information disclosure provided by CFS, pursuant to California Civil Code Section 1798.83, please contact us at the address listed below.

8.            Do Not Track Signals

The Site is not currently configured to recognize “do not track” signals sent as a header by Internet browsers. However, other settings within your browser may permit you to block cookies or other technology that enable websites to collect information that can be used to tailor advertisements to your interest. Please check your browser’s settings or consult your browser’s help information for more details.

9.            Right to Modify This Privacy Statement

CFS reserves the right to modify this Privacy Statement at any time at its sole discretion. If we modify the Privacy Statement, we will post the revised statement here, with an updated revision date.  In the event we make material changes to this Privacy Statement, CFS will notify you through the Site prior to the changes taking effect.  Please note that if you do not agree to the modified Privacy Statement, you may not use the Site.

10.          Communicating with Us About This Privacy Statement

Should you have any questions or concerns about this Privacy Statement, please click here or mail your inquiry to Canon Financial Services, Inc. – Customer Privacy, 158 Gaither Drive, Suite 200, Mount Laurel, New Jersey 08054.